Job Description

Disability Support Worker - Mid

TULK is seeking a mid-level Disability Support Worker to support reasonable accommodation and personal assistance services for NGA civilian employees and applicants. This role supports intake, coordination, documentation, and maintenance of reasonable accommodation cases, while also serving as an initial point of contact for employees, supervisors, managers, and applicants seeking support.

Responsibilities include:

• Processing reasonable accommodation requests in accordance with NGA and EEOC guidance.
• Monitoring the RA mailbox, providing RA forms, responding to RA requests for information, and creating case files in RA databases.
• Reviewing intake documentation for completeness and coordinating initial contact between requestors and RA Specialists.
• Coordinating delivery of RA equipment to employees and closing case files as needed or directed.
• Maintaining all case files and databases in accordance with agency guidance and standards.
• Serving as a primary point of initial contact for employees, supervisors, and managers on reasonable accommodation matters.
• Providing direct service to employees and applicants with targeted disabilities as needed, primarily as back-fill when an individual's primary DSW is unavailable.
• Providing assistance such as note taking, keyboard and mouse navigation, typing, data entry, holding and moving materials, dialing and answering telephones, lifting maps and charts, filing, and other general administrative tasks.

Required qualifications include:

• An associate's degree in Human Resources, Disability Studies, Social Work, Psychology, or a related field.
• In lieu of a degree, five years of equivalent experience in a related role.
• Highly developed critical thinking, problem-solving, customer support, and communication skills.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle sensitive personnel information with discretion.
• Proficiency in Microsoft Office applications, including Access, Word, Excel, and PowerPoint.

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