Job Description

Health Technician (Audiology)

Duties of the Health Technician (Audiology) include, but are not limited to:

• Health Technician (Audiology) (HTA) interacts with veterans to solve hearing device problems during scheduled appointments. Responsible for minor hearing aid repairs brought in or mailed by the veterans or requested by the Audiologists for veterans without a scheduled appointment.
• Tasks include performing non-diagnostic otoscopic examination on patients, evaluate hearing aid function and fit, clean and change earmold or hearing aid tubing, receiver and filter, clean and adjust the battery contacts, remove impacted cerumen from the hearing aid, program and pair hearing aids post repair, download appropriate hearing aid app and pair the hearing aids with veterans' smart phone, instruct veteran how to use the hearing aid app on their smart phone and proper hearing aid care
• Consults with Audiologists to determine the patient's need for loaner hearing aids from clinic stock
• When a hearing aid is to be returned to the manufacturer for repair, the HTA places hearing aid repair in the Remote Order Entry System (ROES), prepares all necessary paperwork and shipping label, packages the hearing aid for shipment and records the shipment and the tracking number
• Provides patients with appropriate hearing aid supplies and batteries and place the supply order in ROES
• Assist audiologists in removing wax
• Assist audiologists in entering hearing test result in hearing aid fitting module prior to hearing aid dispensing
• Monitors the timeliness of manufacturer's delivery of new or repaired hearing aids and custom earmolds to ensure all devices, supplies, and parts are available for hearing aid fitting and patient pick up
• Tracks and certifies hearing aid orders in ROES as they are received, taking necessary steps to expedite or correct delayed orders or devices and inform audiologists and scheduling staff when devices fail to arrive in clinic
• Inspects hearing aids to ensure device integrity, charge the hearing aids, and perform listening checks before returning the device to veteran via a method requested by the veteran
• Ensure patients examining rooms are stocked with necessary supplies

Work Schedule: Monday-Friday, 7:30am-4:00pm (Subject to change based on the needs of the service)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: GS-4, 564-01556-F; GS-5, 564-01557-F; GS-6, 564-01558-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

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