Job Description

Social Media Intern

Are you a current college student excited about creating content that inspires, connects, and strengthens community engagement? Do you have a creative eye, a pulse on social media trends, and a passion for telling stories that bring a brand to life?

As a Social Media Intern, you will help showcase the heart of NuMark Credit Union by creating meaningful digital content that connects with our members and communities. You will amplify their stories, strengthen engagement, and play a key role in bringing our mission and values to life online.

The ideal candidate is a creative storyteller who enjoys creating engaging digital content, stays current on social media trends, and is eager to gain hands-on experience supporting the marketing efforts of a community-focused financial institution. Applicants should be prepared to submit a portfolio of relevant work and a letter of recommendation from a current or former professor.

This is a temporary, full-time 10-week internship with the potential to be considered for future full-time employment opportunities based on performance and business needs. This position follows a hybrid work arrangement, with a combination of remote work from home and in-person work at our Warrenville Branch. The first week of the internship will be conducted entirely in person at the Warrenville Branch to support onboarding and training.

What You'll Do:

• Create engaging social media content including posts, graphics, stories, photography, and short-form videos tailored to platforms such as Facebook, Instagram, LinkedIn, X, and YouTube.
• Create and edit short-form video content, including Instagram Reels, YouTube Shorts, and other emerging social media formats that support member engagement and brand awareness.
• Assist in writing captions that reflect NuMark's voice, mission, and compliance standards
• Support planning, scheduling, and publishing content using Hootsuite
• Notify the Marketing Manager when member inquiries or direct messages require follow-up
• Identify opportunities for positive engagement and member storytelling
• Support marketing campaigns promoting products such as loans, checking accounts, digital banking, financial education, and youth programs
• Contribute to developing strategies that grow audience engagement
• Assist in coordinating social media assets for events, seminars, sponsorships, and community initiatives
• Track performance metrics including reach, engagement, clicks, and follower growth
• Prepare monthly social media performance reports
• Provide insights and recommendations based on data trends
• Brainstorm new content ideas aligned with NuMark's values of trust, community, and financial well-being
• Capture and edit photography and short-form video content at branch events, community activities, seminars, and sponsorships.
• Maintain content calendars and help organize digital asset libraries
• Stay current on social media trends relevant to member engagement and community building

Qualifications:

• Pursuing a college degree in Graphic Design, Marketing, Communications, Digital Media, or a related field
• Understanding of trends and platform-specific best practices for Facebook, Instagram, X, LinkedIn, and YouTube
• Experience with graphic design tools such as Canva, Photoshop, After Effects, Illustrator, or InDesign
• Basic photography and videography skills
• Photo and video editing experience
• Strong written communication skills
• Experience with analytics tools such as Meta Insights or Google Analytics preferred
• Must provide a portfolio showcasing relevant social media, graphic design, photography, videography, or other digital content work
• Must provide a letter of recommendation from a current or former college professor
• Ability to work both independently and collaboratively in a hybrid work environment

More About Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other:

Passionate

We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable

We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative

We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable

We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric

NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to handle cash and operate a computer, telephone, and keyboard.

Specific vision abilities required by this job include close vision requirements due to computer work.

The ability to talk and hear both in person and by telephone is required.

Light to moderate lifting may be required up to 25 pounds.

Regular, predictable, attendance is required for all scheduled shifts, whether working remotely or at the assigned branch location.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions under the Americans with Disabilities Act (ADA).

• Moderate noise (i.e., business office indoors with computers, phones, and printers, light traffic)
• Ability to work in a confined area
• Ability to stand at a teller station for an extended period
• Hybrid work environment consisting of remote work and in-office collaboration at the Warrenville Branch

Compensation

The budgeted compensation for this position is $20.00 per hour (non-exempt).

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